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More Information Response Page

Most sites have one of these pages. The viewer asks a question online that is forwarded via email to the site manager. So far so good. But what happens if the manager doesn't answer. Is there a reminder? An escalation if too much time passes?

If you don't answer their inquiries, customers will think you are not serious. They'll assume the site is inactive.

ConsenCIS includes database tracking of all inquiries. We treat each inquiry as a request and track it to resolution just like we would a sale. Requests can be assigned to specific employees and action items with tickler file entries setup to make sure the followup happens.